I prided myself on being a fair manager. Rules were rules, and when Celia showed up late for the third time, I let her go. It was policy. It was wrong.
Later, I learned the truth: Celia and her son had been evicted. They were living in their car, and her “tardiness” was the time it took to drive them to a church for showers before school. The realization hit me like a punch to the gut.
I had to find her. After tracking her down in her car, I did the only thing I could—I apologized. I offered her job back, but that wasn’t enough. I helped her secure an apartment, connected her with local resources, and gave her a raise. Weeks later, she thanked me—not just for the job, but for seeing her.
That moment reshaped how I lead. Rules exist for a reason, but so does compassion. Sometimes, the right thing to do is the one that breaks the mold.....
